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Agape provides non-emergency medical transportation across New York City and the surrounding counties. Healthcare organizations and employers can contact our team to discuss their transportation needs.

Agape serves all five New York City boroughs—Bronx, Brooklyn, Manhattan, Queens, and Staten Island—plus Westchester, Nassau, and Suffolk counties.

Agape was founded in 2012 by Mario Sena after more than 30 years as a licensed New York City taxi driver. He now leads the company alongside his son, Danny Sena, bringing firsthand transportation experience to a shared vision for a more connected and accessible New York.

Agape combines years of medical transportation experience with a dense regional driver network. That experience and capacity help us support planned trips and changing needs, with transportation operations and live assistance available 24/7.

NYC TLC service is subject to driver licensing, education, and vehicle inspection requirements. Agape provides live support 24/7 for transportation questions and concerns.

For help with a ride in progress, call (718) 585-2222. Use this form for non-urgent feedback.

NEMT is a service designed to help individuals get to and from medical appointments when they are not in an emergency situation but still need reliable, safe transportation.

Medicaid transportation is arranged through MAS. Contracted organizations can also fund medical transportation for the patients they serve. Contact Agape about organizational arrangements.

We provide rides to a wide range of medical appointments, including:

Primary care visits
Dialysis
Physical therapy
Chemotherapy
Specialist consultations
Mental health services
Outpatient procedures

Arrange planned Medicaid rides through MAS in advance. If needs change the same day, contact MAS and Agape for help with the required arrangements. Same-day capacity does not guarantee immediate pickup.

Arrange Medicaid transportation through MAS at (844) 666-6270 or medanswering.com. Ask the agent for Agape, or select Agape Luxury Corp. online. For organization-funded medical transportation, contact the organization arranging your ride.

Your return ride receives a driver assignment automatically for the booked return time. Use the link supplied ahead of time or call Agape to request an earlier return, cancel, or defer the ride until later the same day.

NYC TLC drivers complete required driver education, including passenger-assistance and wheelchair-accessible vehicle training.

Wheelchair-accessible vehicles and door-to-door service are available. Tell the person arranging your ride about mobility needs and any necessary accompanying guest, such as a parent, child, or home health aide.

For Medicaid rides, MAS confirms eligibility and the transportation arrangement. Organization-funded rides follow the institution’s agreement with Agape.

To get started, you’ll need a TLC-licensed vehicle along with a few personal and vehicle documents. Visit our Driver page for the full list and step-by-step guidance.

Live transportation support is available 24/7. For onboarding, document help, and office visits, see the Driver Hub or contact driver@agapeny.com.

If something comes up while you’re driving, you can reach our 24/7 live support team directly by phone.

We’ve got you. Whether you're renewing insurance, submitting inspection documents, or registering a new vehicle, our Driver Concierge Team is here to walk you through the process.

Yes. We offer support in English and Spanish to better assist our diverse community of drivers. Let us know your preferred language when reaching out.

Visit the Driver Hub for current resources. If you need help with your account or documents, email drivers@agapeny.com.